The Charity and the UHCW Trust have developed a handbook for volunteers as a guide to the policies of both organisations.

This document is a summary of the Mandatory Training Course that is delivered to Volunteers working in the Hospital of St Cross.

All volunteers are required to attend an informal meeting with a representative of the Trust and/or Friends of St Cross prior to becoming a volunteer. To find out when the next training course or informal meeting is available please call the office on 01788 663736.

Click here to view the handbook

The Trust encourage all volunteers to start their learning journey by undertaking the National Volunteer Certificate which underpins the induction you will do as a volunteer.

The aim of the National Volunteer Certificate is to ensure all volunteers in health and social care have the same basic learning when you start in your role. Completion of induction training supports the process, ensuring that you are safe in your volunteering environment.

The National Volunteering Certificate (NVC) will demonstrate that you have undertaken high – quality training in theory and carried out a period of practise to be able to volunteer safely in health and social care.

The NVC will be awarded when you have achieved the six core standards required by completing a set of core learning sessions during induction and gained 60 hours of volunteering experience.

The instructions for registering for this course  can be read by clicking here.



The handbook and training refer to a number of UHCW Trust policies - copies of which can be viewed on the following links.

Adult Safeguarding Policy


Child Protection Policy


Confidentiality and Data Protection Policy


Dignity at Work Policy


Equality Diversity and Human Rights Policy


Fire Policy


Health and Safety Policy


Information Governance Policy


Raising Concerns Policy


Social Media Policy


Visitors Policy - note only Trustees may request permission for visits from people other than friends or relatives of patients. 


 Please note that the all these documents must be treated as confidential and so must not be shared with any one other than members of the Charity.