Patient Views

Outline of the service

A group of volunteers meet patients and ask them for their impressions of the service they received at St Cross. 

Volunteers enjoy meeting patients in wards, who are due for discharge, or others attending Out Patients and engaging in conversations with people who are often only too happy to have a chat as a distraction from the anxiety they may have in attending hospital. They recognise volunteers as independent from the management and give frank feedback – which is almost always positive and constructive – which reflects the great feedback that the patients have been giving recently through NHS Choices.  

Hours of service

Monday to Friday  ad hoc

Documentation

Patient Views Volunteer Role